Dehumidifiers USA
   

Understanding Warranties

Airconditioner warranties explained

UPDATED :  

You may have an existing warranty on your air conditioning system. When you purchased your new air conditioning system it came with a manufacturer's warranty. You should have received a copy of this warranty from the manufacturer.

The warranty paperwork contains the manufacturer's terms and conditions for your warranty. If you cannot find your paperwork, please do not hesitate to call the customer service department of the manufacturer direct and they will be happy to assist you.

Manufacturers are beginning to enforce with greater regularity the terms and conditions within your paperwork. These changes may affect you.

  • Most manufacturers allow you to transfer warranties to the new owner upon the sale of your property for a small fee and within 30 days of the closing.

  • Manufacturers are now requiring the use of OEM (Original Equipment Manufacturer) parts. At the moment there are thousands of possible OEM parts for any of the multiple manufacturers, which makes using and obtaining OEM parts a difficult situation. The effect is that we will no longer be able to use generic stock parts. Although these changes are difficult, we make it our priority to bring you comfort as quickly as possible.

  • Manufacturers only cover work performed during normal business hours.

  • Manufacturers now require yearly maintenance by an authorized dealer/servicer in order to keep a warranty in good standing. As a valued customer, we ask that if you are not currently having maintenance done on your equipment at least once a year that you contact us or an authorized dealer/servicer in your area as soon as possible. Energy Air now has three maintenance contracts that can be purchased to fulfill the requirement to keep a warranty in effect. See the inside back cover for all the details on each maintenance contract.